Privacy Policy

Data Controller

Mr Luck Casino UK is the controller responsible for the personal data you provide through our Platform. This Privacy Policy explains how we collect, process, store, and protect your information in accordance with applicable data protection regulations.

If you have questions about our data practices, refer to the contact section at the end of this policy.

What Data We Collect

We collect data in the following categories:

Registration Information: Name, email address, date of birth, phone number (optional), and residential address provided during account creation.

Payment and Transaction Data: Details of deposits, withdrawals, and gaming transactions, including payment method information and amounts.

Device and Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on the Platform, and interactions with features.

Communication Data: Messages you send through support forms, emails, or chat, including attachments.

Identity Verification Data: Government-issued ID, proof of address, and other documentation required for age and identity verification.

Cookies and Tracking: Information collected via cookies, pixels, and similar technologies (see the Cookies section below).

Legal Basis for Processing

We process your data based on:

  • Contractual necessity: Data required to provide our services and maintain your account
  • Legal obligation: Compliance with gaming regulations, anti-money-laundering (AML) laws, and other statutory requirements
  • Legitimate interests: Fraud prevention, security, platform improvement, and customer support
  • Consent: Optional data (marketing communications, analytics) processed only where you have explicitly agreed

How We Use Your Data

Your personal information is used for:

  • Service delivery: Account creation, transaction processing, and platform maintenance
  • Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access
  • Compliance: Fulfilling regulatory obligations, age verification, and identity checks
  • Customer support: Responding to inquiries, resolving issues, and improving service quality
  • Analytics and improvement: Understanding usage patterns and optimising platform features (anonymised where possible)
  • Marketing (where consented): Sending promotional emails, newsletters, or offers

We do not use your data to make automated decisions that have legal or similarly significant effects on you, unless you have provided explicit consent.

Third Parties and Data Sharing

We may share your data with:

  • Payment processors: To process deposits and withdrawals securely
  • Identity verification providers: To conduct age and identity checks
  • Regulatory authorities and law enforcement: When legally obligated or to prevent illegal activity
  • Service providers: Cloud hosting, analytics, customer support platforms—all subject to data protection agreements
  • Business partners: Only with your explicit consent or where necessary for service delivery

We do not sell your personal data to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies to:

  • Maintain your session: Keep you logged in during your visit
  • Remember preferences: Store your language, theme, and account settings
  • Analyse usage: Understand how you interact with the Platform
  • Prevent fraud: Detect suspicious activity and protect against attacks

Types of Cookies:

  • Essential: Required for basic functionality (cannot be disabled)
  • Performance: Measure how you use the site (anonymised)
  • Marketing: Track behaviour for targeted advertising (you may opt out)

You can manage cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

Data Retention

We retain personal data for the following periods:

  • Account data: For the duration of your account plus 5 years after closure (regulatory requirement)
  • Transaction records: Minimum 5 years (AML and tax compliance)
  • Communications: Until 1 year after the last interaction, unless legally required longer
  • Cookies: Session cookies expire when you close your browser; persistent cookies typically expire within 12 months

You may request deletion of non-essential data subject to legal and regulatory constraints.

International Data Transfers

If we transfer your data outside the UK or EU, we ensure adequate safeguards through:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions from relevant regulators
  • Your explicit consent for transfers to non-adequate jurisdictions

International transfers are conducted in compliance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or regulations. Updates will be posted on this page with a new effective date. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use after updates constitutes acceptance.

Your Data Protection Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data (subject to legal retention obligations)
  • Restrict processing: Limit how we use your data
  • Data portability: Receive your data in a structured, transferable format
  • Object: Opt out of marketing communications or certain processing activities
  • Withdraw consent: If you provided consent for specific processing, you may withdraw it at any time

To exercise these rights, contact the details provided in the next section.

Contact Us

For privacy inquiries, data subject requests, or concerns about our data practices, contact our support team using the Contact Us page. Clearly indicate "Data Protection Request" in your message.

We will respond to access and other rights requests within 30 days or as required by applicable law. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Conclusion

Your privacy is important to us. We are committed to transparent data practices and compliance with applicable privacy regulations. By using our Platform, you acknowledge that you have read and understood this Privacy Policy.