Common Deposit Errors and How to Fix Them
3D Secure failure: Your card issuer sends a confirmation request to your registered mobile number. If the SMS does not arrive, check that your bank has the correct phone number on file. Do not refresh the page - wait for the pop-up to time out, then try again.
Bank decline: Some UK banks block first-time gambling transactions by default. Most major banks (Barclays, Lloyds, NatWest, Halifax) have an in-app toggle to allow gambling payments. Enable it, then retry the deposit.
Pending status over 72 hours: This can occur with bank transfers or Open Banking if there is an AML check at the bank's end. Contact Mr Luck support with your transaction reference - they will trace it through Aspire Global International's payment records.
Wrong amount entered: Once a deposit is submitted, it cannot be reversed mid-process. If you deposited more than intended, you can request a withdrawal of the excess amount (subject to standard KYC checks).
Voucher not accepted: CashToCode vouchers must be activated through the casino cashier before they expire. Each voucher is single-use.